When I worked in a team or an organization where a level of self-organization was possible, the most complicated question was often “How to deal with the undesirable work?”.
Unsurprisingly, since consent is an important topic for them, anarchists have written a lot on it. There have been practical answers like the best way to divide it between people, and more long-term theoretical ones.
I was thinking about how this question can be applied to open source, and specifically to volunteer-driven Linux distributions.
By volunteer-driven Linux distributions I mean the Linux distributions where the bulk of the work is provided by volunteers that freely choose what to work on (like Debian and Arch Linux), as opposed to Linux distributions where the bulk of the work is done by people directly or indirectly paid by customers (like Red Hat Enterprise Linux or SUSE Linux Enterprise), which means they have less leeway when choosing what to work on.
Some Linux distributions are harder to categorize than the one given as example, but my point here is not about being able to precisely group all of them but about the relations between users and contributors.
Work, so much work to be done
Most volunteer-driven Linux distributions have many more users than people providing work. Efforts are made to transform users into contributors, but even if these efforts are successful, the imbalance will probably keep existing because of the specialized skills that are required for some of the tasks like development or user interface design.
So you have lots of people using a software component, and a lower number of volunteers working on it.
All work and no play makes jack a dull boy
Some of this work to be done is fun, or more precisely some of the work is seen as desirable by a significant proportion of the volunteers able to contribute to it. The precision is important, because not everybody enjoys the same things, and even a single person doesn’t always want to do the same kind of work all the time.
But some parts tend to attract less people than other ones, which means there is undesirable work to be done, and it can even be a bottleneck for the project. Two common examples I have seen are bug triaging and investigating problems that happen on uncommon hardware.
The part that fascinates me is how to deal with the demands of the users that are not contributors that require undesirable work, in a setup where people freely choose what to contribute to.
A sad element of volunteering for open source is that even if users are not customers and know that the work of volunteers is done in their free time, they can act like paying clients with a for-profit company.
It can be even worse because sometimes users can try to use guilt or other emotional tricks to manipulate the volunteers into doing what they ask, or to punish them when they can’t have what they want, for example lamenting angrily that they are forced to use a proprietary solution unless their demands are met.
From reasonable, to not reasonable at all
And all demands are not equal.
For example a crash that is preventing the default web browser to start would probably be seen as important so contributors would probably fix it as quick as they can, even if investigating bugs can be seen as undesirable.
Asking for a new feature to be developed for a specific case would probably be seen as less important, especially if the feature is seen as a corner case and if lots of work is required.
But in these two cases, the required change is making a visible difference for the users.
And the other ones
And then there are the other situations, for example when the user wants a change is ideologically based. I don’t think that ideological criteria are irrelevant: ideology is one of the big reasons that people contribute or use open source. I’m using this term to be able to differentiate the two types of changes.
The first example, which I already wrote about here in French, is Systemd, which is a family of components that you can use to manage lots of the grunt work required to run Linux on a machine, like dealing with starting and stopping other components.
Systemd’s approach is disliked by many Linux developers. On the other hand, Systemd provides a standardized way to do things that before it tended to be different between Linux distributions.
Without Systemd, the people in charge of integrating software components into a Linux distribution (which are called “packagers”) often needed to write or customize some scripts to make it work. These scripts were often very similar but not identical. And when a new version of the software was released, updating the scripts was sometimes needed. It means it is a good example of an undesirable task.
With Systemd, the software developer can provide scripts that should work as is for all distributions that use Systemd. Which means all this part of the packager work would disappear.
The discussions about Systemd were heated. Some of them were ideological and others involved real technical problems or limitations of Systemd. But I was really surprised how few of them mentioned the “it can reduce undesirable work done by packagers, which is a bottleneck for our project” argument.
I don’t mean that maintainers workload should be the only and single criteria — because there are probably case where following it would be the wrong choice — but I think it should be heavily taken into account.
And asking for someone for more free contributions should not be asked lightly: I can’t imagine how it felt for maintainers to be pressured like that.
But at least in this case, there was an alternative available.
The more extreme option is when it’s not the case, for example when you want to use a specific tool, not because you love it, but because there is no adequate alternative available (in this case, it’s about a tool written in Rust which is still an open and controversial subject). Again the discussions have technical aspects that must be addressed. But I’m surprised that people can say no to a proposition when there is no alternative.
What should the contributors do in this case, write a new tool that matches the requirements decided by others? Again I can’t imagine how they feel in this situation.
Technical note: I wonder if the “we need to replace an outdated C unmaintained implementation by an up to date and maintained Rust version” will happen more and more, because on one hand it would help to increase Rust adoption, but on the other hand it could also make some people feel cornered, which has often nasty consequences down the road.
What is to be done? Don’t forget that maintainer are people
The solution is obvious, but of course it’s not a single bullet: the effort provided by maintainers should be taken into account in a better way, in the way choices are made but also in the way choices are discussed.
Again I don’t think that it should be the single criteria to use, but it should probably be used more.
More precisely, it should be used more explicitly. Because from what I understand, even if it’s not explicitly mentioned, it’s often taken into account implicitly, because when a decision is taken that frustrate the contributors, contributors can — voluntarily or not — not do the work that is asked to them.
So it should be used more because it may increase the odds that the decisions are applied.
But also it should be used more because it would be the right thing to do: people volunteer to work without being paid. Their effort should be treated with respect.
Because if open source software can be created without respecting the people who work on it, it wouldn’t have the high moral ground it’s supposed to have.